Frequently asked questions
Find answers to the most common questions below.
Support
My system is out of warranty do I still get any support?
PC7 provides lifetime support. So even if your warranty has expired, you may call or email our support team for assistance.
Do you offer technical support for your products?
Yes, we offer technical support for all our products. Our support team is available via email, phone, or chat, and can assist you with any technical questions or issues you may have.
Payment
What payment methods do you accept?
We accept all major credit cards, Cash on Delivery, and other payment methods depending on your country of residence.
Can I pay by Gift Card?
Yes, we accept gift cards as a payment method. Please ensure the gift card balance covers the full amount or combine it with another payment method if necessary.
Returns
What is your return policy?
We want you to be completely satisfied with your purchase from our online store. If for any reason you are not satisfied, we offer a 14-day return policy on all our products. Here are the details:
If you need to return an item, please contact us within 14 days of receiving your order. We will provide you with a return authorization number and instructions on how to return the item(s).
Please note that we can only accept returns on items that are in their original, unopened condition. If the item has been opened or used, we cannot accept it for return. Additionally, all items must be returned in their original packaging with all accessories and documentation included.
If you need to return an item, please contact us within 14 days of receiving your order. We will provide you with a return authorization number and instructions on how to return the item(s).
Please note that we can only accept returns on items that are in their original, unopened condition. If the item has been opened or used, we cannot accept it for return. Additionally, all items must be returned in their original packaging with all accessories and documentation included.
How long does it take to process a return?
Once we receive your returned item(s), we will inspect them to ensure they are in their original condition. If everything checks out, we will issue a refund for the purchase price (excluding shipping and handling fees) to the original payment method used. It may take up to 5-7 business days for the refund to appear on your account, depending on your payment method and bank processing times.
Warranty
Do you offer any warranties on your products?
Yes, we offer manufacturer warranties on all our products. The length of the warranty varies depending on the product, but most come with a standard one-year warranty.
How do I check the warranty period for my product?
You can check the warranty period on the product page or contact our support team with your product details, and they will assist you with warranty information.
Technical Support
Do you offer technical support for your products?
Yes, we offer technical support for all our products. Our support team is available via email, phone, or chat, and can assist you with any technical questions or issues you may have.
How can I contact technical support?
You can contact our technical support team via email at [email protected], or call us at our support line. Our team is available to assist you with any technical issues or product questions.